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Warranty Policy 

🛡️ 6-Month Warranty Policy– Juwelenn 

At Juwelenn, we take pride in offering jewelry that blends elegance with durability. All our demi-fine jewelry pieces come with a 6-month warranty on plating—so you can wear your favorite pieces every day with confidence.

✅ What’s Covered:

  • Free warranty coverage for plating issues (fading/tarnishing) within 6 months of purchase while following Jewelry care tips.
  • Hassle-free store credit issued after inspection, so you can replace or upgrade with ease.

📩 How to Claim:

  1. Take a clear photo of the affected jewelry piece showing the plating issue.
  2. Email us at support@juwelenn.com with:
    • Order number
    • Photo evidence
    • A brief description of the issue
  3. Ship the item to us:
    • 📍 Juwelenn Care, A-Wing, 1st Floor, Kensington Court, Lane 5, Opp. Malaka Spice, Koregaon Park, Pune, Maharashtra – 411001
  4. Share your courier tracking details with us via email or WhatsApp.
  5. After we receive and inspect the piece, we’ll issue a store credit according to the terms below.

💳 Store Credit Terms:

  • 0–3 Months from purchase: 50% store credit
  • 3–6 Months from purchase: 25% store credit

🕒 Credit is valid for 6 months from the date of issue and can be used on any product at juwelenn.com

NOTE: Store credit will be provided in form of Coupon codes.

🚫 Not Covered by Warranty:

  • Breakage or damage caused by wear and tear
  • Tarnish due to contact with harsh chemicals or water
  • Loss of stones or crystals
  • Third-party repairs, alterations, or resizing
  • Mishandling or rough use
  • Luxury handcrafted or limited-edition sets

💡 Jewelry Care Tips:

  • Our jewelry is made for everyday elegance, but a little love goes a long way.
  • Store in a dry place, away from moisture and perfumes
  • Wipe gently with a soft cloth after use for long-lasting shine