At Juwelenn, we’re passionate about delivering elegant, high-quality jewelry you’ll cherish. We understand that sometimes things don’t go as planned. That’s why we’ve outlined our comprehensive Return, Refund and Exchange Policy below to make your shopping experience smooth and transparent.

🚫 All Sales Are Final

• All orders placed on Juwelenn.com are considered final and non-refundable.
• We do not offer cash refunds once an order is confirmed.
• Please ensure your order details and selections are correct before checkout.

📦 Returns & Exchanges – When Are They Accepted?

We only allow returns or exchanges under the following specific conditions:

✔️ Eligible Scenarios:

• You received a damaged, broken, or defective product
• You were sent the wrong item (different from what was ordered)
• Ring size issues or a genuine product defect is identified
• An exchange request for an item of equal or higher value (upon approval)

⏱️ Timeframe:

• For Return or Refund the issue must be reported within 48 hours of delivery for damaged or incorrect items.
• Exchange requests for eligible items must be made within 7 days of delivery.

📸 What We Require:

To qualify for a return, replacement, or exchange, please share the following:

• Your order number
• Your Phone number
• Clear photos of the product issue
• An unboxing video (for damaged or defective items)

Send these to our support team via filling out this form CONTACT US.

📋 Conditions for Returns & Exchanges

• The item must be unused, unworn, and in original packaging
• Tags, boxes, and accessories must be intact
• Items altered or damaged due to customer mishandling will not be accepted
• Returns based on personal preferences or “change of mind” are not allowed

💸 Refund Policy

• No monetary refunds are issued under any circumstance
• Approved cases will receive store credit equivalent to the item's value (excluding shipping charges)
• Store credit is valid indefinitely and can be used anytime on our website

🔁 Exchange Fees

• A flat ₹149 exchange fee is applicable for all size or product exchanges
• This fee covers two-way shipping and handling costs

🛑 Order Cancellations

• Orders cannot be cancelled once placed, as they are processed immediately
• Please review your cart and shipping details before final checkout

🚚 Delivery Issues

If the order fails delivery due to customer unavailability:

• It will be returned to us
• You can opt for reshipping at your own cost
• Or receive store credit (excluding original and return shipping charges)

📮 How to Start a Return or Exchange

1. Contact us by filling this form within the return window
2. Include your:
   • Order number
   • Phone number
   • Clear images/video evidence (for damaged/incorrect items)
3. Our support team will get back to you within 2 business days with next steps

🧾 Track Your Order

Once your order is dispatched, you’ll receive a shipping confirmation with your tracking number.

Track your order directly through our courier partner’s website. Unfortunately, we can’t provide additional updates beyond the tracking info.

📌 Final Note

By placing an order with Juwelenn, you agree to our Refund, Return & Exchange Policy. We encourage all customers to read and understand this policy prior to purchase.